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At Ghexeaox, we are committed to delivering exceptional web development services that meet and exceed your expectations. We understand that your satisfaction is paramount, and we strive to ensure that every project we undertake is completed to the highest standards. This Return Policy outlines our approach to service guarantees and refunds.
Please note that web development services are custom, digital services that are created specifically for each client based on their unique requirements. Unlike physical products, digital services cannot be "returned" in the traditional sense. However, we offer various protections and guarantees to ensure your satisfaction with our work.
We offer a satisfaction guarantee on all our web development projects. If you are not satisfied with the delivered work, we will work with you to make revisions and adjustments until the project meets the agreed-upon specifications. This guarantee applies to all milestone deliverables outlined in your service agreement.
Refunds may be considered under the following circumstances:
The following are generally non-refundable:
If you believe you are eligible for a refund, please contact us within 30 days of the issue arising. All refund requests must be submitted in writing to info@ghexeaox.world with a detailed explanation of the reasons for the request. We will review your request and respond within 5-7 business days. If approved, refunds will be processed within 14 business days and credited to the original payment method.
If you need to cancel a project before completion, you will be charged for all work completed up to the cancellation date, including any non-refundable third-party costs. Any deposit or advance payment will be applied toward the completed work. If the completed work value is less than the amount paid, the remaining balance may be refunded at our discretion. Cancellation requests must be submitted in writing.
Most projects include a specified number of revision rounds as outlined in your service agreement. Additional revisions beyond the agreed-upon amount may incur extra charges. We recommend consolidating feedback to make the most of your included revisions. All revision requests should be submitted in writing with clear, specific feedback.
We are committed to resolving any concerns or disputes amicably. If you are dissatisfied with any aspect of our service, please contact us immediately so we can work together to find a solution. We believe in transparent communication and will make every reasonable effort to address your concerns promptly and professionally.
If you have any questions about our Return Policy or would like to discuss a specific situation, please don't hesitate to reach out. Contact us at info@ghexeaox.world or call +1 101-331-5547. You can also visit our office at 3045 Highland Blvd, North Vancouver, BC V7R 2X4, Canada.